Customer Privacy Notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Telephone
01253 366130
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
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Names and contact details
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Addresses
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Purchase or account history
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Payment details (including card or bank information for transfers and direct debits)
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Credit reference information
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Account information
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Website user information (including user journeys and cookie tracking)
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Records of meetings and decisions
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Information relating to compliments or complaints
We collect or use the following information for the operation of customer accounts and guarantees:
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Names and contact details
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Addresses
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Payment details (including card or bank information for transfers and direct debits)
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Purchase history
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Account information, including registration details
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Marketing preferences
We collect or use the following information for service updates or marketing purposes:
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Names and contact details
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Addresses
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Marketing preferences
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Location data
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Purchase or viewing history
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IP addresses
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Website and app user journey information
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Records of consent, where appropriate
We collect or use the following information to comply with legal requirements:
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Name
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Contact information
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Financial transaction information
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
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Consent
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Contract
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Legal obligation
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
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Consent
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Contract
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Legal obligation
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
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Consent
Our lawful bases for collecting or using personal information for legal requirements are:
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Consent
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Contract
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Legal obligation
Where we get personal information from
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People directly
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Schools, colleges, universities or other education organisations
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Councils and other public sector organisations
How long we keep information
We retain your information for 6 years to comply with accounting requirements and licensing. After this period your data will be removed.
Who we share information with
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Data processors
CD Systems
This data processor does the following activities for us: Provide and manage IT system.
Wix.Com
This data processor does the following activities for us: Web site provider.
Sharing information outside the UK
Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.
Your data protection rights
Under data protection law, you have rights including:
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Your right of access - You have the right to ask us for copies of your personal data.
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Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
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Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
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Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
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Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
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Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
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Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
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Use of Cookies and other Tracking Technologies
Like many commercial websites, we analyze how visitors use our Site with "cookie" technology. A cookie is a small text file that is placed on your computer when you access our website and allows us to recognize you each time you visit the website. We may use cookies to (1) enhance or personalise your website usage and experience; (2) monitor website usage; and (3) improve the website and our services. If you choose, you can set your browser to reject cookies or you can manually delete individual cookies or all of the cookies on your computer by following your browser’s help file directions. However, if your browser is set to reject cookies or you manually delete cookies, you may have some trouble accessing and using some of the pages and features on our Site. Please note that browser-management tools for cookies are outside of our control, and we cannot guarantee their effectiveness.
We may work with service providers and other third parties that help us track, collect and analyse the information collected in cookies. We may combine the information we collect with other information we have collected from you or information from other sources.
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How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
4 August 2024